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Comprehensive Program Management

Add CX Expert Resources to Your In-House Team

Professionals Who Understand the CX Business

Leveraging our MaritzCX Comprehensive Program Management can enhance your organization’s customer experience team with a scalable force of experts who are ready to step in and manage CX initiatives and programs. We have talented, experienced professionals ready to introduce your team to additional successful methods for your specific CX needs.

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Comprehensive Program Management will help you:

  • Execute successful customer retention programs
  • Increase customer conversion
  • Add lifetime value to your CX program
  • Analyze complex market research data from survey programs
  • Consult in-house customer experience teams on best practices

Instant and Complete CX Solutions at Your Fingertips

Comprehensive Program Management gives you instant access to CX teams—as an extension of your team—ready to jump into helping you develop, implement, and manage all CX programs and operations. Give your in-house team the opportunity to focus on the big-picture results rather than thousands of day-to-day loose operational details. Even when starting resources are limited, the ability to execute high-value programs is accelerated.

Complement your Team with Confidence

Quality is never an issue with Comprehensive Program Management. Our teams are always impeccable with quality assurance and we protect your data’s integrity with the best, proven methods so that you can maximize your CX program success. And the MaritzCX platform is GDPR compliant and packed with enterprise security features that protect your confidentiality.

Skills and Expertise Ready When You Need Them

It’s the correct mix of skill, talent, and best practice knowledge that creates CX success, and MaritzCX is ready to provide all the resources necessary to fit your program’s needs. Our Comprehensive Program Management team has the ability to integrate resources for strategic consulting, deep analytics, custom research, expert training, and end-to-end management.

Make Comprehensive Program Management Part of Your CX Program

MaritzCX Comprehensive Program Management is directly connected to the larger MaritzCX platform, which means our program management experts leverage a comprehensive suite of software and services to drive improvements in customer retention, conversion, and lifetime value.

7 Upstarts to Watch in Enterprise Apps


Customer Experience Vendor Excellence Award

Temkin Group

Frequently Asked Questions

  • What services can MaritzCX Comprehensive Program Management offer my in-house CX team?

    Comprehensive Program Management offers a diverse range of CX services and expertise, including consulting, analytics, research, training, and end-to-end operational management. These experts can step in to expand or complement your in-house CX capabilities, implement new CX programs quickly, or manage the operational details of your program, so your in-house team can focus on the big picture.

  • How do we know Comprehensive Program Management services meet our standards for quality?

    MaritzCX is passionate about quality, and we integrate strict quality management processes into every part of our Comprehensive Program Management offerings. The MaritzCX Quality Management System consists of an ISO 20252-registered quality management structure that includes well-defined responsibilities, processes, procedures, and resources to ensure quality through every phase of every project.

  • Does Comprehensive Program Management provide end-to-end CX management or specific skills and services?

    Both. Our program management specialists will work closely with you to identify your specific CX needs based on your goals, budget, and schedule—and then provide the ideal mix of people, processes, and technology.

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