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Mystery Shopping

Mystery shopping is the process of recruiting and paying individuals to provide feedback on company protocols, services and products

Mystery Shopping is fast becoming a more viable option for evaluating services

What is Mystery Shopping?

Benefits of Mystery Shopping

Mystery Shopping at MaritzCX

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FREE DOWNLOAD: Retail Mystery Shopping – Your Agent of CX Truth

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“Make a customer, not a sale.” – Katherine Barchetti

“The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.” – John Russell, managing director and VP of Harley Davidson

“Here is a simple but powerful rule: always give people more than what they expect to get.” – Nelson Boswell, author

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