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Enterprise Data Collection

Direct Your Data Streams to the Right Place

Conquer Complex Data

Enterprise data is messy and it comes in many forms, i.e. structured surveys, unstructured social commentary, operational and transactional records, etc. However, high-quality data is the engine that runs successful CX programs and for a complete CX picture, you must properly collect, validate, and integrate data across your platform. MaritzCX gives companies a data process that ranges from feedback collection to data visualization and management for proper data gathering, enrichment, and usage.

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MaritzCX will help your organization:

  • Data collection connects with your omni-channel data strategy
  • Data services give you access to 700 interviewing stations to collect data at any scale
  • Data workflow integrates and normalizes structured and unstructured data
  • Data management automates data workflows through a simple drag and drop interface
  • Data visualization displays data instantaneously for faster action

Expand Your Data Collection Projects

Expand your current data collection processes with access to the largest and most advanced data collection network in the world—giving you the breadth, depth, and capacity to meet your most demanding data collection requirements, such as call center services, interviewing stations, session replays, email surveys, video feedback, IVR, online reviews, and social media posts.

Email Surveys

Email Surveys Sent

Data Collection Projects

Interviewing Stations

Email Surveys Sent

An Automated Solution to Manage Your Complex Data

After every data point is ingested, CXWorkflow—MaritzCX’s proprietary data management engine that sits between the data origin and data destination—empowers CX practitioners to address their most demanding data processing needs through its stepwise, drag and drop interface, eliminating the need for internal IT support. CXWorkflow ingests an organization’s diverse data sets and then outlines configurable business rules and workflow steps so CX practitioners can maximize the quality of their data in the platform.

Rocket Speed for Enterprise Business Operations 

Once the millions of survey responses and data points are ingested and normalized, CX practitioners need to quickly funnel data to the proper reporting mechanisms for proper visualization. Through RocketCX—the patent-pending technology that combines NoSQL flexibility with the query speed of cube technology—companies can power complex CX programs, while loading dashboard charts and graphs instantaneously.

From Our Resource Library

MaritzCX CXWorkflow

Interactive Voice Response (IVR) for Modern CX

Integrating Multiple Voice of the Customer Sources

Make MaritzCX Enterprise Data Solutions Part of Your Comprehensive CX Strategy

MaritzCX Enterprise Data Solutions are a fully integrated piece of the larger MaritzCX platform, which means it works with a comprehensive suite of software and services to drive improvements in customer retention, conversion, and lifetime value.

Frequently Asked Questions

  • What is the difference between CXWorkflow and data import/data export functionality?

    CXWorkflow is the mechanism that sits between the data origin (e.g. CRM system or XLS document) and the data destination, i.e. the MaritzCX platform or any integrated software system. CXWorkflow ensures that the data being imported and exported is consumable for any system through its step-wise interface that validates, structures, cleanses, and enriches the data. Once the data is mapped and formatted for proper platform consumption, the data import function or export function will take place. After an organization creates its various workflows (an unlimited number of workflows can exist), the platform will automate the data processing for each inbound and outbound data source.

  • What is the capacity of the MaritzCX Data Collection network?

    The ISO-certified MaritzCX network is one of the largest and most robust data collection engines in the world. MaritzCX conducts more than 6.3 million interviews and more than 4.1 million email surveys every year, which means we can handle data collection projects of all types and sizes using whatever combination of methods and survey vehicles you choose.

  • How does the MaritzCX Data Collection network gather customer information?

    MaritzCX embraces a mixed- and multi-mode approach to data collection, which means we move seamlessly between different methodologies and survey technologies depending on the needs of your business. This includes any combination of telephone, online, mobile, and traditional mail surveys. In addition, the MaritzCX network can integrate and incorporate data from other sources, including your own operational data, financial information, social media feedback, and more.

  • What types and sizes of organizations can benefit from MaritzCX Data Collection services?

    MaritzCX Data Collection is built to handle all kinds of data collection projects—from a few thousand email surveys in a specific region to massive, mixed-mode global research projects involving millions of customer interactions.

Put MaritzCX Data Collection Service to Work for Your Organization Today