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Dashboards and Reports

Bring your customer analytics world to life

Access When & Where You Need It

MaritzCX Dashboards and Reports seamlessly integrate and display all your collected customer experience data in one place. Dashboards and reports not only provide easy access, but it also allows intuitive exploration of information and the ability to highlight and focus on the customer analytics you care about most.

View the Platform Demo

Dashboards and Reports can help you:

  • Create powerful data visualizations representing various CX touchpoints
  • Follow your customers’ journey with integrated CX journey mapping data
  • View your data in one platform for easier access to CX feedback, cases, and action plans
  • Customize your dashboards for various roles by linking to your organization’s hierarchy

One Data Source per Dashboard Isn’t Enough

Although it is useful to create a visual representation of a single survey or source of data, MaritzCX raises the bar by making it easy to combine multiple channels of data sources into dashboards that have focused, unified actionable results. Define and create stunning new views of your data, by dragging and dropping between channels and adding to existing customer dashboards.

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Goals and Results are the Focus

With the ability to add benchmarks and goals specific to each user’s dashboard, “comparison boards” give detailed information to departments and employees with data specific to their role and location that helps identify the next best action.

Big Data Transforms into Stunning Customer Dashboards

The MaritzCX Dashboards and Reports platform collects big data across all your different CX channels and sources, crunching it together to bring to life meaningful visualizations of your CX experience that anyone in your organization can create and customize within minutes.

See the Complete CX Picture

Whether information comes from surveys, mystery shopping, text analytics, case management, business operations or more, the MaritzCX Dashboards and Reports unifies the collected data and makes the bigger picture clear. Take advantage of the comprehensive collection of CX tools and technologies that create visualizations from the data to provide smart, meaningful changes to your organization.

7 Upstarts to Watch in Enterprise Apps

ZDNet

Customer Experience Vendor Excellence Award

Temkin Group

Frequently Asked Questions

  • What makes MaritzCX Customer Dashboards and Reports better than other data visualization options?

    Rather than flat, uninspiring, and static views of your CX data, MaritzCX Dashboards and Reports offer you rich, interactive visualizations of customer behavior that you can create and customize in minutes—without waiting on consultants or IT assistance.

  • Who can create and use MaritzCX Customer Dashboards and Reports?

    Anyone you choose. With MaritzCX, different departments and individuals can quickly create and modify dashboards and reports that focus on specific metrics, insights, and information. It’s a simple, intuitive drag-and-drop process that only takes a few minutes, which empowers everyone in your organization to explore, understand, and improve customer experiences.

  • What type of information can I draw from to create new dashboards and reports?

    Customer Dashboards and Reports are connected directly to the full MaritzCX platform, which means you can instantly access CX data from virtually any source. MaritzCX also makes it easy to add benchmarks, goals, comparison boards, and other types of valuable customer analytics information to your dashboards and reports. All you have to do is drag it, drop it, and enjoy the results.

Start refining your CX strategy today

MaritzCX