We'll just need a little more information in order to optimize our services and communications for you:

We'll just need a little more information in order to optimize our services and communications for you:

Our Story

Innovation + Experience = Results

MaritzCX started with the simple idea that businesses need more than scores and reports to meet their customer experience (CX) challenges in the 21st century – and that idea drove us to combine the deep expertise of a proven research leader with the speed and innovation of a modern tech startup. The result is a faster, smarter approach to CX that gives businesses the power to see, sense, and act on the experiences of every individual customer – across every touchpoint — live.

With MaritzCX, businesses constantly discover new insights about their customers. They always have instant access to the CX information and resources they need to drive organizational change. And they never have to guess about how to earn the loyalty of customers. That means banks can change policies and operationalize procedures that help them retain more customers. Car manufacturers can find better ways to serve their clients at the moment they purchase or repurchase. And companies around the world can create new value for customers and accelerate their organic growth.

Why MaritzCX?

By combining proven customer experience services with a powerful software engine, MaritzCX makes it possible to:

Accelerate the process of gathering, analyzing, distributing, and acting on crucial CX information from months to minutes.

Anticipate and influence the trends and triggers that keep customers happy and loyal over the lifetime of a relationship.

Make CX personal with tools, processes, and technology that allow you to treat and serve thousands (or millions) of customers as individuals.

Deliver the right information to the right people, so everyone in your organization can gain instant insights and take appropriate actions–from front-line employees to executive management.

weave CX into operation

Weave CX intelligence into your operational DNA, so you can convert customer feedback directly into meaningful competitive advantage and better business outcomes.

Leadership Team

Mike Sinoway
President & CEO
Bruce Arnett
Chief Technology Officer
Dave Beaulieu
SVP, Sales
Charlotte Blank
Chief Behavioral Officer
Chris Cottle
Chief Marketing & Strategy Officer
Tim Englehart
VP, Automotive Services
Aaron Fransen
VP, Financial Services
Julie Greene
Chief Financial Officer
Derek Mays
VP, Counsel
Troy Monney
Chief Operating Officer
Audrey Shelton
Human Resources, North America
Stephan Thun
CEO, International
Alex Vayslep
VP, Diversified Industries
Gina Wiseman
VP, Virtual Customer